1. Introduction
Tactic Social (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy outlines how we gather, use, store, and protect your information when you interact with our social media scheduling and automation platform (the “Service”). By using Tactic Social, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Name and contact details (email, phone number)
- Billing details and payment information
- Business information such as company name and role
2.2 Social Media Platform Data
- Secure access tokens and authentication credentials, encrypted with AES-256-CBC and OpenSSL. Each encrypted value is also protected with a message authentication code (MAC) to prevent tampering.
- Profile data from linked social accounts
- Content scheduled or published through our platform
- Performance, analytics, and engagement data
- Audience metrics and insights
2.3 Usage Data
- IP address and device identifiers
- Browser type and preferences
- Usage activity and interaction patterns
- Log files and analytics data
3. How We Use Your Information
- Provide and operate our Service effectively
- Process payments and manage subscriptions
- Enable management of your social media accounts and content
- Deliver analytics, reporting, and insights
- Communicate updates, service notices, and support messages
- Enhance the platform and improve user experience
- Ensure compliance with partner platform rules
- Detect and prevent fraudulent or unauthorized activity
4. Platform-Specific Data Usage
4.1 Google (YouTube) Data
Tactic Social's use of Google user data follows Google's Limited Use requirements:
- We only request permissions needed to deliver our Service
- We never transfer Google user data to third parties, except as required to provide the Service
- We do not use Google user data for targeted advertising
- We maintain safeguards to prevent unauthorized access
Tactic Social's use and transfer of information from Google APIs will follow the Google API Services User Data Policy, including the Limited Use rules.
4.2 Meta (Facebook & Instagram) Data
We handle Meta platform data in line with Meta's Platform Terms and Developer Policies.
4.3 TikTok Data
Any TikTok data we process is managed according to TikTok's Terms of Service and Data Privacy rules.
5. Data Sharing and Disclosure
- Trusted service providers who assist in platform functionality
- Social media platforms you connect to, as needed to operate the Service
- Authorities or regulators, if required by law
- Other parties, but only with your explicit consent
6. Data Security
Protecting your data is a priority. We implement industry-standard safeguards, including:
- Encryption of sensitive data (AES-256-CBC with MAC verification)
- Encryption in transit and at rest
- Regular security testing and audits
- Strict access controls for authorized personnel
- Ongoing threat monitoring and abuse detection
7. Your Rights and Choices
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your personal information
- Opt out of promotional or marketing emails
- Withdraw permissions granted to platforms
- Export your data where technically feasible
8. Data Retention
We retain data for as long as needed to provide our Service and meet legal or regulatory obligations. When no longer required, we securely delete or anonymize information.
9. International Data Transfers
Your data may be transferred internationally. In such cases, we ensure appropriate safeguards are applied and comply with relevant data protection laws.
10. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect data from minors. If we learn that data has been collected from someone under 18, we will promptly delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our platform or via email before they take effect.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- 📧 Email: support@tacticsocial.com
